What happens if my cruise ship changes its itinerary or doesn’t dock?
We understand that cruise travel can be unpredictable. If your ship bypasses Cozumel due to weather or scheduling changes, we offer a flexible cancellation policy with only a nominal fee or full credit/refund depending on the notice. Your peace of mind is our priority.
Will I make it back to my ship before it departs?
Absolutely. We have been running diving excursions for years and have a 100% on-time return record. We structure the 5-hour dive trip strictly around your ship’s “all-aboard” time, leaving a comfortable cushion for you to get back, shop, or grab a bite at the pier.
Which timezone do your departures follow? Local or Ship time?
Cruisers often get confused between Cozumel local time and their ship’s time. Don’t worry! When you book, you just need to provide your ship’s name and docking hours. We track your ship in real-time and coordinate the exact meeting time with you via WhatsApp.
Is diving gear included in the price?
Yes! To make your cruise travel as comfortable as possible, we can provide full, top-tier rental gear tailored to your sizes. You don’t need to haul heavy bags across the cruise terminal.
How far is the cruise terminal from the departure port?
We are located just 5 minutes away in a taxi ride from the cruise terminal, making it quick and easy to reach our dive boats at Marina ASIPONA (Fonatur).